Customer Information
We aim to make your shopping experience simple and convenient with reliable delivery across Pakistan.
Last Updated: September 7, 2026
Welcome to HomifyThings ("we", "us", "our"). We operate an online e-commerce store serving customers across Pakistan.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with us, you acknowledge and agree to the shipping terms described in this policy.
We currently offer delivery within Pakistan through available courier and logistics services.
Delivery availability may vary depending on the customer's location, courier coverage, security conditions, and other operational factors.
Some remote or restricted areas may have limited delivery availability or longer delivery times.
Orders are normally processed after they have been successfully placed and, where applicable, verified by our team.
Orders may require additional verification, particularly for Cash on Delivery (COD) orders.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
Estimated delivery times may vary depending on the destination and courier service.
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on courier operations and circumstances outside our reasonable control.
Shipping charges, where applicable, will be displayed during the ordering process or communicated to you before your order is confirmed.
Shipping charges may vary depending on the delivery location, order size, product type, promotional offers, and available delivery services.
From time to time, we may offer free shipping promotions or other delivery discounts. Such offers may be subject to additional terms and conditions.
Cash on Delivery (COD) may be available for eligible orders and locations.
For COD orders, payment must be made to the courier or delivery agent at the time of delivery.
We may contact you by phone, SMS, WhatsApp, or another available communication method to verify your COD order before dispatch.
Repeated refusal or failure to accept confirmed COD orders may result in restrictions on future COD orders.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that your name, phone number, city, area, street address, house or building number, and any other required delivery information are correct.
We are not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Our courier partner may make one or more delivery attempts depending on its operational procedures.
Customers should remain available at the provided delivery address and keep their phone number accessible during the expected delivery period.
If the courier is unable to deliver an order because the customer is unavailable, unreachable, or provides an incorrect address, the order may be returned to us.
While we aim to deliver orders within the estimated delivery period, delays may occasionally occur.
Delays may result from weather conditions, public holidays, courier issues, high order volumes, road closures, security restrictions, natural events, incorrect delivery information, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers when we are informed about a significant delivery delay.
Where tracking information is available, we may provide a tracking number or tracking link after the order has been dispatched.
Tracking information is generally provided by the relevant courier company and may take some time to become active after dispatch.
Courier tracking information may be subject to updates or delays outside our control.
If your package appears significantly damaged at the time of delivery, please notify the courier where possible and contact us as soon as reasonably possible.
We may request photographs, videos, order information, or other reasonable evidence to investigate a damaged-package complaint.
Any replacement, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.
If your order does not arrive within a reasonable period after the estimated delivery date, please contact our customer support team.
We may contact the relevant courier company to investigate the shipment status.
Any resolution for a confirmed lost shipment will depend on the circumstances of the case and our applicable policies.
If an order is refused, repeatedly missed, or cannot be delivered because of incorrect or incomplete customer information, the shipment may be returned to us.
Customers may be responsible for applicable additional shipping or return-to-origin charges where permitted and communicated before such charges are applied.
Repeated failed deliveries may affect eligibility for future Cash on Delivery orders.
If you need to change your delivery address or contact information after placing an order, please contact us as soon as possible.
We cannot guarantee that delivery information can be changed after an order has been dispatched.
Any additional delivery charges resulting from a requested address change may be communicated to the customer before the change is processed.
If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse operations, and courier arrangements.
If products are shipped separately, you may receive more than one delivery or tracking number.
Unless otherwise stated on our website, we currently do not offer international shipping.
Orders are intended for delivery within Pakistan.
Shipping arrangements for returned, exchanged, or replacement products are subject to our Return & Refund Policy.
Customers should review the applicable return requirements before sending any product back to us.
We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier arrangements, business operations, or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
If you have questions about your order, delivery status, shipping charges, or this Shipping Policy, please contact us:
Our support team will make reasonable efforts to assist you with shipping and delivery-related questions.