Frequently Asked Questions
Have a question about your order, shipping, returns, or payment? Find quick answers to our most frequently asked questions below.
Orders are generally delivered within 2–5 working days in major cities and 3–7 working days in other areas of Pakistan. Remote locations may require additional time. Delivery times are estimates and may vary depending on the courier, location, public holidays, weather, and other circumstances.
Yes. We currently offer delivery across Pakistan through available courier and logistics services. Delivery availability and estimated delivery times may vary depending on your location.
Shipping charges depend on your delivery location, order, and any applicable promotional offer. The applicable shipping charge will be shown during the ordering process or communicated before your order is confirmed.
Yes, Cash on Delivery (COD) may be available for eligible orders and locations. For COD orders, payment is made to the courier at the time of delivery. We may contact you to verify your order before dispatch.
If tracking is available for your order, we will provide the relevant tracking information after your order has been dispatched. You can use the tracking details to check the latest shipment status with the courier.
You can contact us as soon as possible if you want to cancel an order. We will try to process your cancellation before dispatch. Once an order has been dispatched, cancellation may no longer be possible.
Eligible products may generally be returned within 7 days of delivery. Products must meet our return conditions and the return request must be submitted within the applicable return period. Please review our Return & Refund Policy for complete details.
Please contact us as soon as possible after receiving a damaged product. We may request photographs, videos, packaging images, and order information so that we can investigate the issue and provide an appropriate resolution.
If you receive a product that is different from what you ordered, please contact our support team promptly with your order details. After verification, we may arrange a replacement, exchange, refund, or another appropriate resolution.
Please contact us within the applicable return period if your product appears to be defective. We may ask for photographs, videos, or other information to assess the issue. Depending on the circumstances, an eligible product may qualify for a replacement, exchange, repair, or refund.
Approved refunds are generally processed within 5–10 working days after the return has been approved and any required inspection has been completed. The time for the funds to appear in your account may also depend on your bank or payment provider.
Available payment methods may include Cash on Delivery and online payment options. The payment methods available to you will be displayed during checkout and may vary depending on your location and order.
Please contact us as soon as possible if you need to change your delivery information. We will try to update the address before dispatch, but changes may not be possible once the order has been handed over to the courier.
The courier may make another delivery attempt depending on its procedures. Please keep your phone available and coordinate with the courier when contacted. Repeated failed delivery attempts may result in the order being returned to us.
At this time, we offer delivery within Pakistan only unless international shipping is specifically stated as available on our website.
You can contact us through our support email, phone, WhatsApp, or contact form. Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
If you cannot find the answer you are looking for, our team is ready to help.