Customer Information
We want you to have a smooth shopping experience and a fair process for eligible returns, replacements, and refunds.
Last Updated: September 7, 2026
Welcome to HomifyThings ("we", "us", "our"). We operate an online e-commerce store serving customers across Pakistan.
This Return & Refund Policy explains when customers may request a return, replacement, exchange, or refund for products purchased through our website.
By placing an order with us, you acknowledge and agree to the terms described in this policy.
Eligible products may generally be returned within 7 days of delivery.
You must contact us within the applicable return period to request a return, replacement, exchange, or refund.
Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law or specifically approved by us.
A product may be eligible for return or replacement if it arrives:
Eligibility will be determined after reviewing the condition of the product and the circumstances of the request.
Change-of-mind returns may be accepted only where the product remains eligible under our return requirements and is approved by our team.
Certain products may not be eligible for change-of-mind returns due to their nature, hygiene requirements, customization, condition, or other reasonable restrictions.
To be eligible for a return, the product should generally:
Products returned without the required information or in a condition inconsistent with the approved return reason may be rejected or may affect the available resolution.
Certain products may not be eligible for return or exchange, including products that are:
Any product-specific return restrictions will be communicated on the relevant product page or before the order is confirmed where reasonably applicable.
If your product arrives damaged, please contact us as soon as possible after delivery.
We may request clear photographs, videos, packaging images, order information, or other reasonable evidence to assess the issue.
Where a product is confirmed to have been damaged during delivery, we may offer a replacement, refund, exchange, or another appropriate resolution depending on availability and the circumstances of the case.
If you receive a product that is different from the product you ordered, please contact us promptly.
After verifying the order and product, we may arrange a replacement or another appropriate resolution.
Where the incorrect product was sent due to an error on our side, we will make reasonable efforts to resolve the issue without imposing an inappropriate return burden on the customer.
If a product appears to be defective or does not function as reasonably expected, please contact us within the applicable return period.
We may ask for photographs, videos, troubleshooting information, or other reasonable evidence to determine whether the product has a manufacturing or functional defect.
Depending on the circumstances, an eligible defective product may qualify for repair, replacement, exchange, or refund.
To request a return, please contact our customer support team using the contact details provided on this page.
Please provide the following information:
Please do not send a product back before receiving return instructions from our team.
All return requests are subject to review and approval.
We may request additional information or evidence before approving a return or replacement.
Approval of a return request does not automatically guarantee a refund. The returned product may need to be inspected before the final resolution is confirmed.
Where a return is required because the product is defective, damaged during delivery, or incorrectly supplied by us, we will provide reasonable instructions regarding the return shipping process.
For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise communicated by us.
Customers should not send products to an address that has not been provided or approved by our support team.
Returned products may be inspected after we receive them.
The inspection may consider the product's condition, packaging, accessories, reported issue, signs of use, and other relevant circumstances.
If the returned product does not meet the applicable return conditions, we may decline the requested refund, exchange, or replacement to the extent permitted by applicable law.
If a refund is approved, the refund amount and method will depend on the original payment method and the circumstances of the return.
For online payments, approved refunds may be processed through the original payment provider or another appropriate method.
For Cash on Delivery orders, we may request the customer's bank account or other payment details necessary to process an approved refund.
We will not request unnecessary payment credentials such as passwords, PINs, or complete card security information.
Approved refunds are generally processed within 5–10 working days after the return has been approved and any required inspection has been completed.
The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.
Refund timelines may therefore extend beyond the processing period controlled by us.
Shipping charges may be treated differently depending on the reason for the return.
Where the return is caused by an error on our side, such as sending an incorrect product, we will make reasonable efforts to provide an appropriate resolution for eligible shipping charges.
For customer-requested returns that are not caused by an error or defect, original shipping charges may not be refundable unless otherwise stated.
Where an eligible product is defective, damaged, or incorrectly supplied, we may offer a replacement or exchange instead of a refund, subject to product availability.
If the replacement product is unavailable, we may offer another appropriate resolution, including a refund where applicable.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been dispatched or handed over to the courier.
If the order has already been dispatched, the request may be handled as a return or refused-delivery matter, subject to this policy and applicable law.
We reserve the right to investigate return requests that appear fraudulent, abusive, misleading, or inconsistent with the customer's order history or the condition of the product.
Where permitted by applicable law, we may refuse a return, refund, replacement, or exchange where there is reasonable evidence of misuse or abuse of our return process.
Customers are responsible for following the return instructions provided by our support team and for ensuring that returned products are packaged appropriately.
Customers should retain any return tracking information or shipping receipt until the return has been successfully received and processed.
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business operations, or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
This policy is intended to operate in accordance with applicable laws and regulations in Pakistan.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot lawfully be excluded or limited.
If you have questions about returns, refunds, exchanges, replacements, or this policy, please contact us:
Please include your order number when contacting us about a return or refund so that we can assist you more efficiently.